1. Digital Products — Non-Refundable
Traders ID provides software subscriptions and digital profile verification services only. These services include digital identity profiles, verification badges, profile features, and digital trader credentials. We do not sell or fulfil physical products.
Digital services and profile features are made available electronically after purchase or activation. Except where required by applicable law, payments for digital services are non-refundable once the applicable service has been activated or issued.
2. Digital Service Cancellation
- Software subscriptions: You may cancel a subscription to prevent future renewals, where subscription cancellation is available. Cancellation does not automatically refund a payment already processed.
- Digital verification and profile services: Once a service has been activated or verification work has begun, cancellation and refunds are subject to the applicable service terms and applicable law.
3. Failed Payments
If your payment fails but an amount is debited from your account, it is typically reversed automatically by your bank or payment provider within 5–10 business days. If not, contact us with your transaction reference and we will assist.
4. Disputes
If you believe you were charged incorrectly, contact us first at support@mytradingid.com within 7 days of the charge with your order reference. Support will investigate and respond within 48 hours, and any approved refund will be processed within 5-7 business days.
5. Chargebacks
Initiating a chargeback without first contacting us may result in suspension of your account and Traders ID. We reserve the right to contest chargebacks that we believe are unjustified, and to share relevant transaction records with the payment provider as required.
6. Contact
For refund and billing questions:
Email: support@mytradingid.com
Location: India